Analytics has helped us correlate customer experience with product parameters: Bhupendra Gupta, Firstsource
With a network of 47 delivery centers spread across different countries, Firstsource, a leading KPO, faced a huge challenge in analyzing data with respect to customer feedback regarding its products and...
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Greyhound Research ranked number two in Asia Pacific and top 10 globally in ‘Analyst Firm Of The Year Awards’
Greyhound Research, an independent IT & Telecom Research & Advisory arm of Greyhound Knowledge Group has been ranked second best analyst firm in Asia Pacific by Influencer Relations. The ranking is an...
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Will Apple's iBeacon transform the way retailers gather feedback?
Retailers have long dreamed of a day when they could effortlessly push offers to shoppers in real-time at the point-of-purchase. iBeacon, the new geo-location-based technology introduced by Apple is being...
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How auto-scalable cloud solutions enable e-commerce companies to handle unpredictable spikes in traffic
A recent report by Gartner predicts that the Indian e-commerce market is the fastest growing market in the Asia-Pacific region. The report says that India represents a $3.5 billion market, growing at approximately...
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Accenture and Microsoft launch new hybrid cloud platform to accelerate enterprise-wide adoption
Accenture and Microsoft Corp. have expanded their long-standing strategic alliance with the introduction of the Accenture Hybrid Cloud Solution for Microsoft Azure, a hybrid cloud platform.
Working...
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3 disruptive trends in 2015: IoT leads list
The Internet of Things (IoT), big data, and software-defined everything dominated IT news in 2014. As we look forward to 2015, I predict the IT industry will build on these trends, increasing innovation...
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Enterprise Mobility – a conversation with an Enterprise IT head
During a recent conversation with a client’s IT infrastructure head, I touched upon various mobile device and app related security and management issues that enterprises face. Since many of the salient...
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Speech-to-Text: New paradigm for business efficiency
Let me proffer an old hypothesis - the speed of business growth is directly proportional, among other factors, to the efficiency of business communication, internal & external.
This assertion has never...
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Mobility: Leading the change in enterprises
Mobility has changed our lives, habits and the world around us in ways that we would not have even imagined a few decades back. Today, it is an intrinsic part of our workplace and business environments....
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