Week in Apple: Ars Design Awards, more Adobe v. Apple
More leaked iPhone prototypes, more drama between Adobe and Apple, more gaming on the Mac, and more awards for Mac developers? Sounds like an exciting week in the world of Apple. Read on to get the top Apple news from this past week:
Images of another iPhone prototype leaked, now sans screws: Pictures of yet another alleged prototype iPhone are circulating on the Internet, this time from a Vietnamese forum. The design looks very similar to those published by Gizmodo last month, but with some key differences.
Android overtakes Apple in US smartphone market: Android overtook the iPhone OS in market share during the first quarter of 2010, according to NPD. While Apple may temporarily reclaim the throne this summer, chances are this is just a prelude of things to come.
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Time Warner Cable tries to put brakes on massive piracy case
Time Warner Cable has no intention of complying with thousands of requests asking it to identify copyright infringers.
Remember the US Copyright Group? They're the DC legal outfit that is turning P2P copyright infringement into cash, partnering with independent movie studios (the big players are not involved) to sue individual file-swappers in federal court—and ISPs are not pleased with the plan.
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Google StreetView cars grabbed traffic from open WiFi networks
Google has admitted that it has been "mistakenly" collecting payload data from open WiFi networks as its Street View cars drove around taking pictures. The company said that it never used any information about who was using those networks and what sites they were visiting, but the company has nonetheless decided to completely stop collecting WiFi data from its Street View cars.
Google put up a blog post last month detailing exactly what kind of data its Street View cars collected in response to an inquiry from German lawmakers. At the time, Google said that it collects SSID information as well as the MAC addresses of WiFi routers it encounters along the Street View route. This is for use in Google's location-based services, like Skyhook Wireless' services that are widely used on mobile devices without GPS.
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Broadband makes women happy
Though men are stereotyped as gadget hounds, information technology actually brings more happiness to women worldwide.
A new study (PDF) from UK-based BCS—The Chartered Institute for IT analyzes 35,000 responses from the World Values Survey to make the case that IT actually makes people happier.
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Apple tops Whole Foods, Nordstrom for best shopper experience
The success of Apple's retail stores has contributed greatly to Apple's bottom line in the last several years. A big part of that success—one believed to bring the biggest return on investment for retail operations—is the stores' unique shopping experience. According to a recent survey (PDF link) of retailers, vendors, distributors, and other members of the RetailWire service, Apple ranks far and above other leading retailers that offer the best shopper experience.
Apple has long been recognized as a leader in customer service, but 28 percent of respondents also ranked Apple as having the best shopper experience among 60 top retailers. Number two, Whole Foods, was tops among 22 percent of respondents, while Nordstrom, Target, and Trader Joe's rounded out the top five.
Factors that contribute to a good shopping experience, according to the survey, include having customer-centric store design, maintaining shopper history data, creating ambiance, and carrying and displaying a well-organized, "rationalized" product assortment. These are all qualities that Apple's retail stores have focused on. Availability of quality brands was also ranked as a top factor. Though shoppers go to an Apple Store primarily for the Apple brand itself, the stores also carry a well-curated collection of software and third-party accessories.
Having low prices and "deals and promotions" were consistently ranked as contributing little to a good shopper experience. Apple has a long reputation of higher prices that exceed those of average Windows-based PCs, but being "expensive" has been outweighed by a better shopping experience and better customer service. The proof is in Apple's quarterly results, which have included record sales and profits over the last few years.
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Google fails to revolutionize the cellphone market
Google has announced that it will soon bring an end to its online sales of its Nexus One handset. The company will still show off Android phones on its site, but purchases will be done the old-fashioned way: through mobile service providers.
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